601 E. 106th St. Suite 150 Carmel, Indiana 46280
Laptop and Computer Repair in Indianapolis | Carmel | Fishers | Westfield | Zionsville | Nora | Castleton
Remote Computer Help and Support from Indy Laptops
Can’t make it into our store for service?
Connect with a technician from the comfort of your home with our Remote Computer Help and Support Services.
Remote computer support is a way of diagnosing and repairing computer problems via the internet using secure remote access software.
How Our Remote Session Works
Our remote support software requires you to accept the session, allowing our technician to see your screen, chat with you about your issues, share files, and more. During the remote session, our technician can control your mouse and keyboard to resolve your computer problems. Once you terminate the session, we will no longer have access to your computer.
There are some computer problems that our technician won’t be able to solve remotely. You must have a working internet connection for our remote support service. If your issue involves internet access problems, you'll need to use our In-Home Service for that repair. Additionally, if your computer has hardware issues or won't turn on, it's best to bring your computer to the Indy Laptops store or have a technician come to your home to resolve the issue.
For secure and efficient remote computer repair, trust Indy Laptops. Contact us today to schedule an appointment and experience our top-notch remote support services.
Warning: Protect Your Computer from Fraudulent Remote Access Scams
Never allow remote access to your computer by someone you didn’t request help from. Pop-ups or phone calls claiming to be from Microsoft or other legitimate companies are nearly always fraudulent. These unscrupulous actors pose a significant threat by stealthily installing malicious software, leading to the loss of valuable files and even identity theft, which can result in personal or business financial losses.
Always know who you are giving remote access to. If something seems suspicious, play it safe and decline.
At Indy Laptops, your safety is our priority. When you call us, we set up an appointment and communicate with you before, during, and after the session by phone. You can watch your computer screen while our technician works on your repair and ask questions at any point during the remote session.
These fraudulent viruses often use scare tactics, such as flashing screens, loud sirens, and voices speaking through your PC, to induce fear and confusion. Their goal is to pressure you into buying their services for a large sum of money, often infecting your PC further with other viruses.
Stay vigilant and protect your computer by only allowing remote access from trusted sources. Contact Indy Laptops for secure and reliable service.
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